Frequently Asked Questions
Everything you need to know about your Curlsmith journey, from shipping to hair care routines.
How do I know which Curlsmith products are right for my curl type?
We recommend taking our signature Curl Quiz on the homepage. It analyzes your hair porosity, texture, and pattern to create a personalized routine tailored to your specific hair goals.
Are all Curlsmith products vegan and cruelty-free?
Yes, we are proud to be PETA-certified cruelty-free. All of our products are 100% vegan and formulated without sulfates, silicones, or parabens.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy if I am not satisfied with a product?
We offer a 30-day satisfaction guarantee. If a product isn't working for your curls, you can return it within 30 days of purchase for a full refund, minus shipping costs.
Can I track my package after it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your delivery in real-time.
Do you offer professional discounts for hair stylists?
Yes, we have a dedicated Pro Program for licensed stylists. You can apply through our 'Professional' portal to access exclusive pricing and educational resources.